Solutions

Leveraging Loyalty

Turn transactions into repeat visits

Kappture embeds loyalty directly into the transaction, helping operators recognise customers, personalise offers, and drive repeat spend in real time. From rewards and preferences to integrated loyalty and ticketing systems, the platform helps create connected customer experiences across every touchpoint.

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The problem

Loyalty shouldn’t slow service

Loyalty programmes often sit outside the transaction, relying on manual checks or disconnected systems. This slows service, reduces adoption, and limits the impact of rewards and personalised experiences.

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The Solution

Embedded, connected loyalty

Kappture embeds loyalty and promotions directly into the transaction, helping you target rewards, drive repeat visits, and deliver more personalised experiences. Built-in pre-ordering and allergen visibility help keep service fast, connected, and consistent.

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Integrations

Connected across your ecosystem

Kappture connects loyalty, fan engagement, and ticketing systems to create a seamless customer journey from entry to purchase and beyond. From personalised offers and member benefits to connected transactions and real-time insights, every interaction stays linked across your operation.

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Built for connected guest experiences

Tools that help increase loyalty, repeat visits, and customer spend

Increase spend per visit

Personalised offers help increase upsell and repeat purchases in real time.

Drive repeat visits

Reward loyalty and encourage customers to return more often.

Keep service fast

Apply loyalty instantly at the point of sale with no extra steps.

Create a consistent experience

Recognise customers across every outlet and touchpoint.

Unlock better insights

Track behaviour, preferences, and spend patterns in real time.

Connect the full journey

Link loyalty with ticketing, ordering, and engagement systems.

Common questions

From rewards to guest recognition, here’s how Kappture connects the loyalty journey.

How is loyalty applied at the point of sale?

Customers can be recognised through cards, mobile devices, or linked accounts, with rewards and benefits applied automatically during the transaction.

Can we target offers to specific customer groups?

Yes. Kappture allows you to target promotions, pricing, and rewards to individual members or customer groups in real time.

Can loyalty connect with our existing systems?

Yes. Kappture integrates with a wide range of loyalty, fan engagement, and ticketing platforms to create a connected customer journey.

Can customer preferences and allergen visibility be stored?

Yes. Customer preferences, including allergen visibility, can be securely stored through member accounts and surfaced during the transaction to support a better customer experience.

Can loyalty be used across multiple outlets or locations?

Yes. Loyalty and member benefits can be recognised consistently across your entire operation, helping deliver a seamless experience at every touchpoint.

In 2022, AMG selected Kappture as its EPOS partner, rolling out across 21 sites in just eight months and bringing bars, food outlets, cloakrooms, and box offices onto one platform.

Since installation at Croke Park in 2018, Kappture has delivered fast, reliable transactions alongside real-time reporting and customisable dashboards for instant KPI visibility, helping drive increased sales and revenue.

In 2021, Kappture was selected as the hospitality technology supplier for all Legends Global Europe (formerly ASM Global) venues. Working to tight timeframes, the team delivered successful installations across the estate in just 20 weeks.