Beyond EPOS: Supporting a Multi-Site Hospitality Business
With a heritage dating back to 1873, Jenkinsons Caterers has built a reputation for delivering high-quality catering and hospitality experiences across a diverse range of venues.
Combining more than 150 years of catering expertise with the demands of a modern, multi-site operation, Jenkinsons requires technology that is reliable, straightforward to use and flexible enough to support individual venues, while maintaining visibility and control across the wider business.
Kappture has built a relationship of more than ten years with Jenkinsons around those requirements. What began with advice on selecting appropriate EPOS hardware has developed into an ongoing technology partnership, supporting both day-to-day operations and decisions about how the platform should evolve.
Today, Kappture supports operations across 11 sites with more than 50 EPOS terminals. Jenkinsons has recently extended the partnership for a further term, reflecting the continued role of the platform and the support surrounding it.
One Connected Platform
Kappture’s back-office platform provides a central place to manage operators, POS layouts, products and pricing. Rather than treating each terminal as a separate administrative task, the Jenkinsons team can make changes centrally and communicate them to its POS sites.
For operational teams, the value is in having a system that is simple to understand and use. For the wider business, central management helps keep information aligned across its estate and reduces the complexity associated with managing multiple sites.
Reporting That Supports Better Visibility
Reliable information is essential to understanding performance across a hospitality operation. With live reporting available through Kappture’s back office, Jenkinsons can review trading activity and access information without relying solely on reports produced after service.
The platform also provides a broad range of predefined reports, allowing the team to explore trading data in greater detail. This combination of immediate visibility and detailed analysis supports both operational oversight and financial reporting.
Reporting also extends beyond the EPOS platform itself. Kappture’s API connects with Jenkinsons’ stock management system, enabling the business to bring information together and produce more meaningful reporting from its integrated systems.
Technology That Continues to Evolve
A long-term EPOS relationship is not just about the original installation. As operational requirements change, the technology and hardware choices supporting a business need to be reviewed as well.
Kappture has continued to advise Jenkinsons on the hardware and software best suited to its operations. This ongoing approach helps the business assess new capabilities in the context of its existing estate, rather than making isolated technology decisions.
One recent example is the recommendation of an offline-capable card payment solution. The ability to support payments when connectivity is disrupted adds resilience to service, and Finance Director James Brammeld describes the latest solution as a “game changer”.
Reporting That Supports Better Visibility
Technology is only one part of the relationship. Jenkinsons also draws on Kappture for support with immediate operational needs and broader strategic decisions. That continuity matters in a multi-site environment, where maintaining a dependable service today must sit alongside planning for tomorrow’s requirements.
By combining an established understanding of Jenkinsons’ operation with ongoing guidance, Kappture can help the team review its setup, consider suitable technology options and make effective use of the connected platform already in place.
The recent contract extension reflects a shared focus on sustaining reliable operations, maintaining useful business insight and continuing to adapt the technology as Jenkinsons’ needs develop.
“Kappture have been our EPOS partners for over ten years. The connected hospitality platform is a perfect fit for our business. Help was provided initially to source the best hardware solution for our operations and to date they still help make sure we use the most appropriate hardware and software, the latest offline card payments provider they suggested is a game changer! The back-office solution is simple to use and easy to understand, provides live reporting and changes to operators, layouts, products and pricing are instantly communicated to your POS sites. There is a generous amount of pre-defined reports that allow you to drill down to the finest detail and the API solution to our stock management system means we can get effective and meaningful reports from our integrated system. Support both strategic and operational has also been great!”
James Brammeld
Finance Director
Continuing the Partnership
What began more than ten years ago with advice on EPOS hardware has grown into a connected platform supporting 11 sites and more than 50 terminals across Jenkinsons Caterers’ operation.
With the agreement now renewed, the focus is on keeping that platform reliable, making full use of its reporting and integrations, and continuing to review new technology as Jenkinsons’ requirements develop.
Kappture will continue to work alongside the Jenkinsons team, combining day-to-day support with the strategic guidance that has shaped the partnership from the start.
