A seamless rollout delivered at speed across Sodexo’s estate
Introduction
In early 2023, Kappture was selected to deliver one of its largest ever deployments, rolling out EPOS across a significant portion of Sodexo’s Business & Industry estate.
Spanning over 500 sites across government, universities, corporate HQs, manufacturing, and defence, the rollout required a structured approach to ensure consistency, minimise disruption, and keep operations moving.
The Challenge
Sodexo needed to transition to a new EPOS platform at pace, ensuring service continuity across a large and diverse estate.
The rollout needed to:
- Deliver across hundreds of sites within a defined timeframe
- Maintain a consistent setup and intuitive user experience
- Minimise downtime during installation
- Support high-volume, day-to-day service
- Integrate into existing operational systems
The Solution
Kappture delivered a structured, high-volume rollout programme, combining technology, project management, and hands-on support on the ground. Following initial trial sites in February 2023, deployment quickly scaled across Ireland, including:
- Corporate Services
- Health & Care
With Ireland complete, rollout expanded into the UK for the biggest part of the rollout, covering segments such as:
- Corporate Services
- Health & Care
- Government & Agencies
Implementation Approach
- Same-day install and go-live at every site
- Installations completed before trade begins
- On-site training delivered prior to handover
- On-site support through to close of service
- Dedicated Kappture engineers and project managers
- Weekly Management Portal training delivered by Kappture specialists
The rollout primarily focused on Fixed EPOS, alongside Mobile POS and Self-Service Kiosks across selected sites. Kappture also integrated with Fourth, a workforce and inventory management platform, aligning with Sodexo’s wider operational systems.
The Result
Delivered in just a few months, the rollout completed in June 2023, with installations running daily and often in parallel across multiple locations. Sodexo maintained continuous service across its estate, with each site transitioning seamlessly from install to live operation.
Kappture achieved:
- A rapid, large-scale deployment across 500+ sites
- Seamless transition to a new EPOS platform with no disruption to day-to-day service
- Consistent performance across a highly varied estate
- Structured, repeatable rollout delivery across hundreds of locations
Operational Impact
- Fast, reliable EPOS performance – Supporting high-volume service with consistent speed and up time, maximizing revenue opportunity
- Centralized control at scale – Managing 500+ sites through a single Management Portal, with real-time updates across the estate
- Simplified multi-site operations – Standardizing processes while maintaining flexibility at site level
- Reduced operational overhead – Intuitive systems reducing training requirements and manual processes
- Built to scale – Supporting new sites, reconfigurations, and ongoing operational change
“Delivering an EPOS transformation across an estate of this scale required a strong partnership and a consistent approach. Working closely with Kappture, with a shared focus on delivering a consistent experience, enabled us to deliver the rollout at pace whilst maintaining continuity for our operations. That partnership continues today as we evolve the platform to support the changing needs of our business”
Tourid Khan
Head of EPOS
Ongoing Partnership
Kappture continues to support Sodexo beyond rollout, working as part of ongoing operations across the estate.
This includes:
- Supporting new site installations and expansions
- Reallocating and optimizing hardware
- Weekly and monthly service reviews
- Ongoing technical and operational support
- Evaluating system performance and identifying opportunities to improve efficiency and drive revenue
Summary
This project highlights Kappture’s ability to deliver at scale, combining structured rollout delivery with ongoing operational support. From initial deployment through to continuous optimisation, Kappture supports Sodexo with a reliable EPOS platform and a partnership focused on keeping operations running smoothly across a large and evolving estate.
